From the course: Leading without Formal Authority
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Mindful listening
- Contrary to popular belief, the leader is not always the loudest voice in the room. You know, when people are trying to take on more authority, one of the biggest mistakes they make is assuming that they need to speak more. I'm going to let you in on a little secret here, focus instead on mindful listening. And you'll actually garner more authority because mindful listening goes one step deeper than simply hearing what other people are saying. When you're mindfully listening, you're paying attention to a person's words, their tone of voice, their body language, small changes in their facial expressions, and other small nuances that give you a more holistic picture of the person and the conversation. Mindful listening has dramatic impact on people when you're doing it. And when you do speak, mindful listening makes what you say even more valuable. To mindfully listen, try and rid yourself of the distractions, the…
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