From the course: High-Stakes Communication
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Mindset and physical oversights
From the course: High-Stakes Communication
Mindset and physical oversights
- Remember the last time you walked away from a tough conversation? Remember how it clouded your mind and you felt it in your body? I bet you were in your head thinking about what you just heard and what you said, and I bet your shoulders were a little slumped as you walked in to your next meeting. When the stakes are high, you have to work through those feelings and the physical manifestation of disappointment before you walk into a room. When you do this, you'll avoid showing up with emotion and nerves and anxiety that is unnecessary and unproductive for the situation. Years ago, I worked with a large investment firm who struggled with how to talk about the lack of diversity in their firm. They had heard from their board that they were losing clients because they didn't have diverse leadership or a sales team. As a result, there were regular, often, very tense conversations internally. And unfortunately, this tension carried over into the external conversations with clients…
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