Motivation for continuous improvement

(whoosh) (light piano music) - Hey there, welcome back. In this module we're going to discuss the important and often overlooked role of motivation in helping organizations sustain higher performance. Well, specifically, by the end of this module you'll have a better understanding of what actually motivates people to want to practice Kaizen, and perhaps more importantly, what doesn't. Now, much of what we discuss in this module has been influenced by the writings of Dr. W. Edwards Deming, the experiences of our customers in motivating people to practice continuous improvement, and one of our favorite books called "Drive," the surprising truth about what motivates people, which was written by Daniel Pink, which along with the book "The Power of Habit," we highly recommend you read. Okay, well, I'd like to start this module off with a sobering fact. Well, according to the 2013 Gallup Poll, only 30% of the US workforce is…