From the course: Just Ask: Todd Dewett on Management and Leadership

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Navigating arbitrary evaluation scales

Navigating arbitrary evaluation scales

(upbeat music) - [Tisch] Hello, my name is Tisch, and I'm a communication consultant in Hewitt, Texas. I have a situation. A friend of mine is a manager who has a personal policy to never give a five on a five point scale evaluation, even when they've more than earned it. When I asked him why, he said it's because no one is perfect and that's that. So here's my question. First, what's the rationale behind this thinking? And how can I get him to understand that it's demoralizing to his team? (upbeat music) - [Todd] Hey Tisch, that's an interesting point you're making. It's actually a question people talk about a lot in terms of evaluations. So you have a manager, they are very well intentioned, maybe even a high performer themselves, and they've just got this belief that no one should get the highest score (Todd laughs) that they offer, on whatever scale it is they're using. If it's a five point scale, hey, no five…

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