From the course: Organization Communication
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Next steps
- Congratulations, you've written your first communication plan. But I hope it isn't your last. Each time you begin a new project or sit in on a new committee, I encourage you to walk through our seven communication questions. Who should receive this news? Who would be the best sender? What is the bottom-line message? How might the message be interpreted? Do we want or need feedback on the message? What is the best channel? What context issues are important? Write a simple communication plan as you have during this course, and go back to evaluate how well you stick to your plan. Your organization probably has key performance indicators that you track pretty carefully. Maybe that's test scores, patient wait time, revenue growth or same-store sales. Consider tracking your organizational communication effectiveness as well. How often is communication a part of strategy discussions? Does your organization do periodic…
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