From the course: Serving Customers in a Continuously Changing World
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Overcoming new challenges with your customer service team members
From the course: Serving Customers in a Continuously Changing World
Overcoming new challenges with your customer service team members
- I have a consulting client that is a global cleaning products company. Their business completely changed over the last year. Their goal is to be the number one cleaning product to keep you, your family and your pets safe. In fact, they had a record year in sales because consumers have been diligent about cleaning. But they encountered a massive problem. Much needed supplies and materials that they use to produce their cleaning products were on back order and nearly impossible to find. It got so bad, they had to tell their sales team to stop selling. Imagine that for a moment. What did they do? The sales department was so committed to the company and their fellow team members that they jumped into roles wherever they could be of service. Most of them went into production to help work on the front lines until things got back to normal. That example shows how one group of employees chose to pivot and be flexible in this new…
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