From the course: Providing Legendary Customer Service

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Players and trainers

Players and trainers

From the course: Providing Legendary Customer Service

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Players and trainers

- [Narrator] I love basketball, the energy and excitement of cheering my team onto a win. Sometimes though, I like to watch the people on the team that are not the players. The players get lots of attention, but the reality is, they can't succeed on their own. The trainer's are behind the scenes, they create the opportunity for the players to look great and hopefully deliver the win. Without demonstrating teamwork, neither the players nor the trainers can make things happen. The process of working together to attain success involves a delicate balance of feedback, honesty, and the willingness to be teachable. In customer service, we also have players and trainers. The players work with the ultimate customer that we do business with outside of our own team. They talk with, share product knowledge with, and hopefully inspire customers with positive energy. The players have the power to enhance our reputation and to bring us new…

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