From the course: Organization Communication
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Practice and apply: Channels
From the course: Organization Communication
Practice and apply: Channels
- A communication flow diagram is a useful tool to help you analyze if the right people are getting the right messages. A flow diagram charts the intended path of a message and the actual path of a message. Think of a recent message in your organization that was intended for a broad audience. Chart the intended path. Then chart what actually happened to the best of your knowledge. I use this tool when I consult with organizations. After I map out intended and actual charts for several communication efforts, leaders quickly grasp where their bottlenecks, overloads, dead zones, and one-way communication spots are, and they begin making important changes. A few pieces of paper, a couple of colored pencils and a little time, and you can be your own communication consultant. Take some time and try it now. With the insights from your diagrams in mind, return to your communication action plan, and complete the sixth column…
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