From the course: Organization Communication
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Practice and apply: Feedback
From the course: Organization Communication
Practice and apply: Feedback
- When adding feedback to your communication plan, remember two important concepts. First, ask only for feedback that you can use. And two, use open-ended questions when asking for feedback. To demonstrate these two ideas, I'd like to introduce you to Scott. Scott is an elementary teacher at a public school. His principal asked him to chair the redistricting committee. As population shifts in a district, some schools become too crowded, while others sit half empty. The task of the committee is to make recommendations on how to rebalance. Where your child goes to school is an emotionally charged issue. We don't want Scott and his committee to end up facing an angry mob of parents outraged that their children have to move to different schools. Yet the reality is some children and teachers will have to move schools. How would you coach Scott to build feedback into his communication process? When should he seek feedback,…
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