Providing Legendary Customer Service
With Elaine Harris and Madecraft
Liked by 1,744 users
Duration: 1h 14m
Skill level: General
Released: 2/5/2021
Course details
Do you truly understand how to provide great customer service? In this audio-only course from customer service expert Elaine Harris, she details how to serve your customers with excellent service. Elaine explains how to better understand customers and the high cost of losing a customer. She also speaks about managing perceptions and expectations of customers in order to exceed them. Finally, Elaine covers values and ethics in customer service and how you and your organization can take a customer-centric approach.
This course was created by Madecraft. We are pleased to host this training in our library.
This course was created by Madecraft. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
Contents
What’s included
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
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