From the course: Productivity Tips: Taking Control of Email

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Set email expectations

Set email expectations

From the course: Productivity Tips: Taking Control of Email

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Set email expectations

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- How do you let others know about when you'll respond to their emails? How do you manage their expectations? I don't recommend having an always on auto-responder for every single email that lets people know when they can expect a reply. That's not reasonable, and would create more interruptions. Instead, begin with getting together with co-workers and having a conversation. What's the communication culture that we're going to establish at this organization, this company? How often should we expect each other to respond to email? Create a written guideline about what people can expect in your company communication culture. This creates an understanding that it's impossible to reply to every single email immediately. But perhaps, we could reasonably respond within one business day, or four business hours, or something like that. You could have similar conversations with your best customers about what their expectations…

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