From the course: Corporate Instruction Foundations

Unlock the full course today

Join today to access over 22,500 courses taught by industry experts or purchase this course individually.

Situations that call for performance support

Situations that call for performance support

From the course: Corporate Instruction Foundations

Start my 1-month free trial

Situations that call for performance support

- A lot of the times, employees don't need formal training. They just need help getting through particular tasks that are tricky. In these situations, we corporate training folks should be offering up performance support solutions. The concept of performance support, also referred to as just-in-time training, or more recently workflow learning has been around for decades. However, with how quickly business processes are changing, it's only now that it's coming into its own. Performance support is providing resources to employees when they're engaged in a challenging task. That resource can take many forms, it might be a downloadable job aid, a reference guide, a checklist of tasks to perform, a how-to video. As a learning professional, you have to get your mind around the fact that with performance support, you're not training employees, you're supporting them as they perform tasks on the job, it's a shift in mindset. So when might you use performance support? Here I'm going to pull…

Contents