Organizational teams are like families. Like all families, families fight. In this lesson, learn to protect your team members and hold your organization to its own high standards.
- [Instructor] Sometimes, being an HR professional can seem more like a counselor or a therapist job. Tears of all shapes and sizes happen in an HR office, tears of joy when someone gets a job, tears of sadness when someone loses a job, tears of frustration, stress, and anger when someone is upset with their job, tear of gladness and relief and hope when they are appreciated or awarded for their job. Basically, HR is an emotional place. HR is a place of people, and HR is a place where people express themselves in all facets of the imagination. And this really brings me to another important HR guideline that you should be considering for your organization. As an HR professional, it is your job to be there and support your team through employee relations in any possible way and in every form of tears. To be serve your people, first, have an open door. Create an environment where people can come to you. As an HR professional, you want your employees to feel comfortable enough to come to you with problems. You want to have a finger on the pulse of your organization. It's way better to know any challenges upfront than to let them fester and then have to deal with them later. So have an open door. Next, you should have open ears to listen, and truly listen to your people. Employee relations simply means that you are the supporter of your people. You will stand up, equip, support, and be there for the people in your team. Most of the time, there are options and benefits that you may know that your employees don't. For example, I spoke with an employee with significant financial burden because of unexpected medical emergencies. She qualified for a company emergency fund and extended medical leave, and we were able to help her work better. An employee relations aspect of HR is to have an open door and open ears to listen to the needs of your employees so that you can help wherever you can. Sometimes personal events outside of work can significantly impact the performance inside of work hours. Knowing your people and alleviating a portion of that burden can increase company loyalty and culture, it can alleviate performance woes, and it can bring back the human side to human resources. So have open ears and listen. Next, have an open heart. Employee relations is not a harsh time for policing policy. Employee relations is your opportunity to help and protect your people in performance issues. You're not to initially weigh in on the side of the manager nor the employee in any dispute. Initially, your primary role is to act as the liaison to help find a diplomatic solution. While sometimes the best thing for the employee and the manager is to clarify expectations through counseling or invite the employee to be successful elsewhere, it's important to know that as an HR professional, you took preventative measures beforehand. We want to see people succeed, whether it be in your organization or not, so have an open heart. So here's what I want you to do. Keep your door open, and truly listen to your employees. This is the best way to build relations.
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- Building your team
- Choosing recruiting methods
- Creating compensation and benefits packages
- Training and developing employees
- Providing powerful performance feedback
- Having tough conversations
- Retaining your team