From the course: Best Practices for New People Leaders
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Talk the talk, walk the walk
From the course: Best Practices for New People Leaders
Talk the talk, walk the walk
- A woman once shared with me a story about her struggle at work. The company had just hired a new person to lead her department. They were in different states and she relied on emails and calls to communicate. She complained that he never responded to her emails, but he complained she wasn't doing her job. Finally, a client complained about the new manager. She struggled to know how to handle it, but finally felt the right thing to do was to go to his supervisor and share the complaint. The last time I spoke with her, she still hadn't seen a change and she was considering leaving a job she loved. This situation could easily have been avoided if the leader had taken the time to respond to her. He would have begun building trust with her. And if she had trusted him, even if a customer complained, she likely would have felt confident sharing the complaint with him directly and not had to go up the chain of command. Or if the company's leaders had made a change in response to her…
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