From the course: Working with High-Conflict People as a Manager
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Three rules of asking for behavior change
From the course: Working with High-Conflict People as a Manager
Three rules of asking for behavior change
- Whether it's interrupting, yelling, crying, or inappropriate language, there's a reason you want someone to change a behavior. Maybe the behavior irritates you or makes you cringe. Maybe the behavior hurts your feelings. All of these reasons are personal. My advice for business relationships is to minimize how the behavior affects you personally. Instead, focus on how the behavior affects them, their goals, and the organization's objectives. There are three simple rules to use when asking someone to change their behavior. Rule number one. Don't make it about yourself. Don't tell your colleague Lidya that it irritates you to be interrupted. She'll just think that's your problem. Let's look at how this rule applies in various situations. For example, if your employee Jamal gets defensive with feedback, don't make the issue about your frustrations as his supervisor. If you're a colleague, don't tell Franco that he…
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