From the course: Implementing Continuous Improvement: A Case Study

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Two-person teams

Two-person teams

(air wooshing and crash) - All right Rich, so let's talk a little bit about this whole concept of pairing that you do here at Menlow. First of all, just what is it and maybe, at a high level, why do you do it? - Sure. So, what you see here is when we, when we're doing work, we're working two to a computer. We're putting two heads together, which you know, the old adage, two heads are better than one. It's going to produce higher quality. - Right. - But, it's far more than that. We're putting two hearts together. We're building an opportunity for the team to create a community, to build collaboration. A lot of organizations give lip service to collaboration. Here, we built it right in to the operating system of the company. Putting these two hearts together to give the team a chance to build that relationship with one another. And, to put their hands, their minds, and their hearts together all day long to…

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