From the course: Providing Legendary Customer Service
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Understanding customer satisfaction
From the course: Providing Legendary Customer Service
Understanding customer satisfaction
- Recently someone asked me, what is the most affordably fantastic place to celebrate a special occasion? As I reflected on their question, I thought, where have I been that I would want to go for my own celebration? Where had I experienced the most satisfying moments? Customer satisfaction is your customer's overall feeling of contentment with a customer interaction. Customer satisfaction recognizes the difference between expectations and perceptions. It may develop quickly or it may be cultivated over a period of time. Customers have many concerns. Your job is to reduce as much of your customer's stress as possible. You want to create a pleasant customer experience while providing current information and helping to solve their problems. Satisfaction may be something your customers realize over time. They may think back on their experience and realize how pleasant or unpleasant it was. Customer service is rare…
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