From the course: A Strengths-Based Approach to Managing Your Team
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Using strengths to resolve conflict
From the course: A Strengths-Based Approach to Managing Your Team
Using strengths to resolve conflict
- Have you ever had two employees who are individually great but they can't seem to get along with each other? I see that a lot. When conflict arises, it creates an emotionally charged situation. When team members don't understand each other, they'll take each other's behavior very personally and that makes it hard for them to move forward. Our manager Nicole is having this problem. Toby, one of Nicole's reports, has been frustrated working with Ivan lately. Let's see if Nicole can help them resolve this conflict by leveraging their strengths. - So Toby, tell me a little about what's happening with Ivan. - I don't think he respects me. He doesn't participate in any of the group meetings or events I invite him to. I feel like he avoids working with me and I don't think it's good for the team. - Well, thank you for sharing that. Um, I can understand why you're running into roadblocks working with him. So, what would…
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