From the course: Using Feedback to Drive Performance

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Utilizing feedback data

Utilizing feedback data

From the course: Using Feedback to Drive Performance

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Utilizing feedback data

- In the 1980s, General Electric became famous and it used a performance data. Then CEO, Jack Welch invented the 20-70-10 rule that eliminated the bottom 10% of performers in the company every year. While the 20-70-10 rule is not widely in practice today, the concept of using performance data is still very much alive and well. In fact, data can give you tremendous insight into your business, which is why you should utilize data to give better feedback and foster better performance. You can do this in a few different ways. First, you can collect data on measurables, such as sales numbers, number of days without an accident, referral rates, number of new clientele, test scores, retention rates, customer satisfaction score, data that is relevant to your organization. These are the easiest to collect with proper documentation of work, as many of them are hard, tangible numbers. Look at your organization and see what measurable…

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