From the course: Providing Legendary Customer Service
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What do customers want now?
From the course: Providing Legendary Customer Service
What do customers want now?
- [Instructor] Recently, my husband and I were taking a drive down historic route 66. And we stopped in a small town to eat lunch. It was a cute little place, lots of charm and a genuine vintage feel. We were greeted at the door by a sweet girl. She asked if we had already checked in on their app, we hadn't. Who would have thought that this little place had an app. She seated us anyway and left to get our drinks. When she returned, she pulled out a tablet and took our order. Faster than we expected, she was back with our food. It was delicious. As we were using their no touch payment system, I asked about the history of the place. And she referred me again, to their app which told their story. My phone buzzed and I already had my receipt. These things may not be that unique in all customer settings, but in a small town, they were impressive and exceeded our expectations. Your customers are intrigued by using new…
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