When you need to convey information, email can be efficient, but it lacks nuance. Meanwhile, you can provide the full context in a phone call, but it may not be time efficient. Learn how to decide which medium to use when.
- Communication choices used to be simple. … If someone worked in your office, … you'd meet with them face-to-face. … If they worked anywhere else, you'd call them, … or maybe mail them a letter. … Nowadays, the situation has gotten more complex … because we have another major option, email, … it's fast, efficient, and always on. … But there are notable shortcomings too. … When should you call people, and when should you use email? … Here's how to decide. … The first question to ask yourself, … is whether the person you're communicating with … has a clear preference. … If someone's in a powerful position, … like your boss or a valued client, … and they have a strong opinion … about email versus the phone, honor it. … Even if it's not the optimal way for you to do business … or to use that medium, just do what they like. … You might as well keep them happy, … so adapt to their preferences. … But what if the person doesn't have a particular preference … or it's a colleague with equal standing …
- Determine the most appropriate form of communication in a business situation.
- Identify instances in which one mode of communication is preferable to another mode.
- Explain the process involved in interpreting nonverbal cues.
- Define terminology relating to interpersonal communication.
- Distinguish between various communication approaches with individuals from other cultures.
- Describe the factors that underlie interruptions during business meetings.
- Examine the most appropriate ways to accept criticism.