From the course: Practical Success Metrics in Your Training Program
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Why measure the impact on the organization?
From the course: Practical Success Metrics in Your Training Program
Why measure the impact on the organization?
- You can't ignore the fact that your training exists in a larger ecosystem. Managers, executives, stakeholders. They all want to know how what you're doing improves their bottom line. They don't really care about the details of your training, all they care about is whether it helped them improve the business. So for you, this means that you need to be ready with evidence that your training contributes to larger, organizational outcomes. To get this data, you need to complete some kind of level four evaluation. At level four, we're evaluating if your training made an impact on business or operational outcomes. This is the ultimate indicator of success for management. You must identify the need, not the training need, but rather the operational need, like customer service or production efficiency. These operational needs should be your starting point when deciding on the training to offer. Even though it seems counter…
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