From the course: The Five Conversations That Deliver Accountability and Performance
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The accountability dial in action
From the course: The Five Conversations That Deliver Accountability and Performance
The accountability dial in action
- [Interviewer] This is a great framework and I'd love to hear it just sort of play out, maybe one or two, or three examples. - [Interviewee] Okay, so let's say I am on a marketing team. I'm a junior manager on a marketing team, and I work a lot with operations 'cause a lot of the stuff we do touches on operations. And there's my peer in operations department, basically says no to everything. Everything I want to do, he says no to. Let's call him Dave. So my mention to Dave is, the first time that I see that, ideally, I'm going to say, "Hey, so I know this request came through from somebody on our team and it got denied. Can you tell me a little bit more about what happened there I want to understand, right?" So as you mentioned, I'm not saying you have to change, I'm not pushing, I'm asking a question, right? And then maybe I agree with his assessment or understand it, even if I don't like it, whatever it is, I'm going…
Contents
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Let curiosity lead the conversation3m 49s
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The accountability dial part one: Mention1m 30s
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(Locked)
The accountability dial part two: Invitation3m 30s
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(Locked)
The accountability dial part three: Conversation2m 30s
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(Locked)
Guide them to their own answers2m 26s
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(Locked)
The accountability dial part four: Boundary4m 38s
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(Locked)
The accountability dial part five: Limit2m 34s
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(Locked)
The accountability dial in action4m 40s
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