In this video, discover what it means to comfortably invite someone into a dialogue in this part of the discussion.
- [Interviewee] Now, let's say, you know, … a couple of days goes by, maybe a week goes by, … and I'm still sensing she was frustrated in that meeting. … I noticed that there, you know, … in some email back and forth, … something's not clicking. … So if I was Jennifer's manager … or if I was her peer and I cared about her … as another human being, I wouldn't let it go. … I would come back to her and I would say, … "Hey, you know, I mentioned something in the hall … the last week, I've noticed a couple of other things … that there seems to be something bigger. … And I care, I want to know, … maybe there's some way that I can help." … So that's the invitation stage, … the second step of going … into a little bit more deeper dialogue, … and it's every single one of these steps, … all five of them are ways to express care in human ways, … to say, look, there's something going on, … or at least I think there is. … And if there's something that I'm doing, … I want to be able to change it. …
This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.