From the course: Employee Engagement
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The emotional journey
- Have you ever dealt with an employee you knew was disengaged from their work? Are you're dealing with anyone like that now? There's a lot of disengagement out there. According to Gallup, roughly two thirds of all employees are disengaged. I want to give you three very powerful words that can help you support someone on the journey from disengagement to engagement. The first word is coax. This is where we ask the person to take one safe step and see how it feels. Think of coaxing as that first safe step on the journey of 1000 steps to success. If an employee is resistant to some type of change effort you can say, let's just try this as a first safe step and see how that feels. You'll get very little resistance because you've told them it's safe and you've given them an emotional out. You're not asking them to leap into engagement, you're just asking them for one safe step. One of the best forms of coaxing is education…
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