From the course: Building a Stellar Employee Experience
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The internal customer experience
From the course: Building a Stellar Employee Experience
The internal customer experience
- We have all been the customer. Think about your favorite store or restaurant. Why did you keep going back? They have what you like and they treat you right. A great customer service experience is productive, personalized and engaging. It makes you want to return and even better, it makes you want to recommend it to others. That's because organizations spend a lot of time and energy building out an excellent customer experience. They take pride in their attention to customers. Some even go as far as calling themselves customer obsessed. These organizations collect customer feedback regularly, prioritizing customers' needs and are relentlessly on a mission to improve the customer experience. When you respect the customer's time and help them achieve success your customers offer loyalty and referrals in return, or customer retention and new customer acquisition. So I want you to think about your internal customer, your…
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