From the course: Leading Culture Change in Your Team
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The role of our experience in organizational culture
From the course: Leading Culture Change in Your Team
The role of our experience in organizational culture
- You've probably heard the term employee experience. It nicely mirrors the customer experience as one of the most important things to focus on to build loyalty and engagement amongst your employees, and it does what it says on the tin, covering pretty much everything a person experiences during their time at an organization, but that's a vast landscape when you need to work out what parts of it you can influence. If you want to change culture in a subset of your organization, like a particular location, division or team, I think there's a distinction about our experience at work that's worth being aware of. Of course, there are many dimensions to the experience we have at work, but there are two that I think are particularly useful to distinguish between. The first is made by the organization and for the whole organization. I call it the big picture storyboard. The big picture is the culture your organization is known…
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