From the course: BIM Management: Techniques for Managing People and Processes

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Ask open-ended questions

Ask open-ended questions

From the course: BIM Management: Techniques for Managing People and Processes

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Ask open-ended questions

- [Narrator] When you have these discussions with individuals, whenever possible, try to ask open-ended questions. An open-ended question is a question that does not elicit a response of either yes or no. It's a question that forces an individual to elaborate more in order to provide you with a good answer. For example, instead of asking, do you dislike the sloping pipe feature in this software? Which will either give you an answer of yes, I dislike that feature, or no, I don't dislike that feature. Instead ask, is there anything about this software that frustrates you? Or do you have any work arounds in the software that you believe would help the group? If the question is a yes or a no answer question, then often the conversation will end there, and you'll not dig up any other problems. So create questions which will allow people to elaborate on their successes and their problems. By doing so, you'll be more likely to dig up those things that they are proud of, or those things they…

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