From the course: BIM Management: Techniques for Managing People and Processes
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Ask open-ended questions
From the course: BIM Management: Techniques for Managing People and Processes
Ask open-ended questions
- [Narrator] When you have these discussions with individuals, whenever possible, try to ask open-ended questions. An open-ended question is a question that does not elicit a response of either yes or no. It's a question that forces an individual to elaborate more in order to provide you with a good answer. For example, instead of asking, do you dislike the sloping pipe feature in this software? Which will either give you an answer of yes, I dislike that feature, or no, I don't dislike that feature. Instead ask, is there anything about this software that frustrates you? Or do you have any work arounds in the software that you believe would help the group? If the question is a yes or a no answer question, then often the conversation will end there, and you'll not dig up any other problems. So create questions which will allow people to elaborate on their successes and their problems. By doing so, you'll be more likely to dig up those things that they are proud of, or those things they…
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Contents
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Be open-minded and receptive to new ideas1m 15s
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Understand your target audience1m 37s
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Understand external factors1m 3s
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Understand internal factors1m 56s
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Do not get outwardly frustrated unless absolutely required1m 22s
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Document ideas and suggestions1m 20s
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Ask open-ended questions1m 32s
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Establish a relationship of respect and trust1m 15s
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