From the course: Social Media Marketing: Managing Customer Comments
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Allow your community to support your brand
From the course: Social Media Marketing: Managing Customer Comments
Allow your community to support your brand
- [Voiceover] It's very easy to want to try and control everything on social media, especially in the early days. Hopefully by now, you started to see that there's a set of skills that you need to learn, and then you need to relax. You need to care enough what is happening but not so much that it gives you sleepless nights and you get a sharp pain in your chest. Now I joke about this, but social media can lead to stressful situations. If, however, you build a community around your content, you may well find that the solutions come from those members instead of you having to get involved. If somebody attempts to intentionally derail a comment thread, in other words, take it off in a direction they want to take it off in, that you may find that people on these thread attempt to engage with that person instead of you having to. And this is the ideal situation. And there often rally support by calling in other members of the community to the comment thread. I've seen this many, many…
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Contents
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How to deal with trolls on social media3m 52s
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Learn to redirect attention on a comment thread2m 55s
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How to use comments to connect to people online2m 47s
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Avoid being snarky on social media threads3m 1s
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Allow your community to support your brand2m 44s
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Finish the conversation on your social media post3m 4s
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