From the course: ServiceNow: Basic Administration
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Task management with rules and notes - Flink Tutorial
From the course: ServiceNow: Basic Administration
Task management with rules and notes
- [Instructor] ServiceNow can automatically assign tickets to users or groups based on pre-defined conditions. This can really help in removing traditional bottlenecks that can be created during manual ticketing assignment or notification. We can create or modify these rules in the system policy application inside the assignment module. Here, we can see all the rules currently active in the system. Let's examine the components of an assignment rule so that we can learn more about how they function. I'm going to click on the high priority for network rule. Inside, I can see the name of the rule, as well as the globally defined scope. I can also see two simple tabs, one for when to activate and the second for what actions to take. Inside the when to activate tab, I can see that I'm using a traditional conditional logic form, where I specify a table to monitor and then I specify specific conditions to look for. In this…
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