From the course: Gamification of Learning
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Gamification in retail training
From the course: Gamification of Learning
Gamification in retail training
Let's examine how one company implemented gamification to help solve two common problems within retail organizations. Pep Boys, a full service automotive after market retail chain, headquartered in Philadelphia, wanted to improve safety and reduce inventory shrinkage. Pep Boys has over 700 stores in 35 states, and Puerto Rico. Those stores have more than 7,000 service bays. The team at Pep Boys had instituted a robust store level awareness program, that included posters, monthly manager-led meetings, and huddles to explain the need for safety and loss awareness. The results were typical. Immediately after an intervention, safety increased and inventory losses decreased. Unfortunately, after a short time, employees were not retaining or operationalizing the learning. With over 19,000 employees undergoing the training, its becoming important to find a way to make the learning stick over a longer period of time. To address the issue, Pep Boys implemented a gamification platform called…
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