From the course: Putting ITIL® into Practice: Problem Management Techniques
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How to do it: Example - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
How to do it: Example
- [Voiceover] Now that you've seen the steps to fault tree analysis, let's take a look at a real world example to help drive home what you've learned. This part is simple. The team writes "Failure of the SharePoint collaboration service" as the top event up high on the board to leave room for the rest of the tree. The team then identifies events that are necessary and sufficient to directly cause a top event. In this case, a failure of either SQL server or DNS will cause the failure of SharePoint collaboration services. The team continues to identify events that lead to other events that eventually lead to failure of the SharePoint collaboration service. And to connect them with logic gates. Here we see a part of their work where they identify two events, either of which could cause DNS to be down, so they connect them with an OR gate. The team proceeds until they reach the root cause events, which are those that do not require further investigation and for which you can establish…
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