From the course: Putting ITIL® into Practice: Problem Management Techniques
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How to do it: Steps - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
How to do it: Steps
- [Voiceover] The steps to brainstorming are, one to arrive at and agree on the brainstorming question. Two, to contribute ideas and write them down in turn until each person passes. Three, to review the list and clarify ideas and discard duplicates. And four, to communicate and take action based on the results of the brainstorming session. For set up you'll need a flip chart or whiteboard or equivalent and something to write with. Start by writing down the golden rule of brainstorming, remember that one, "No idea is criticized, ever". You'll want a facilitator who writes down ideas as they're generated and ensures the sequence and rules are followed. And also helps clarify ideas and discard duplicates. And make sure actions resulting from brainstorming are captured and assigned. Good brainstorming begins with getting the question right before jumping to answers. Part of right is getting it written down so the team doesn't lose sight of it during the session and if it morphs during…
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