From the course: Putting ITIL® into Practice: Problem Management Techniques

Unlock the full course today

Join today to access over 22,500 courses taught by industry experts or purchase this course individually.

Review it

Review it - ITIL Tutorial

From the course: Putting ITIL® into Practice: Problem Management Techniques

Start my 1-month free trial

Review it

- [Voiceover] After you do it, I want you to review it. Ask yourself, What happened? What does it mean? What's the next thing I'll do as a result of trying this technique? Will I use it? If you're trying this technique in a team setting, as recommended, I'd like you to ask these questions of the team. Now that you've tried the technique, what do you think? What was hard? What was easy? Most people grasp the basic concept fairly quickly. Boolean logic gates take a little more getting used to for some people. The devil as they say is in the details, and sticking with the tedious work of identifying and linking all the conditions that could lead to a service failure or degradation, can be a challenge for some people in teams. So now that you've tried it, what worked well? What didn't? Getting the hang of drawing out the fault tree can be tough for some. Using a tool like Microsoft Visio can help, because you can move gates and events around and connectors will move with them and resize…

Contents