From the course: Putting ITIL® into Practice: Problem Management Techniques

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What is it?

What is it? - ITIL Tutorial

From the course: Putting ITIL® into Practice: Problem Management Techniques

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What is it?

- [Voiceover] In this section, What to Know, we'll cover brainstorming, what it is, why you would use it, and where you would use it. That is, under what circumstances the technique is applicable in general, and specifically within problem management activities. We'll finish by covering how to do it, the actual steps. So let's get started. Brainstorming is a method of shared problem solving in which all members of a group spontaneously contribute ideas in round-robin fashion. That is, where each person contributes ideas in turn until the team runs out of ideas or energy to continue.

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