From the course: Putting ITIL® into Practice: Problem Management Techniques

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What is it?

What is it? - ITIL Tutorial

From the course: Putting ITIL® into Practice: Problem Management Techniques

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What is it?

- [Voiceover] Service outage analysis is a technique where you examine past outages to identify the most significant and addressable contributors to the occurrence and duration of outages, including people, process, products, that is technology, and partners, that is suppliers or vendors, with an eye towards taking steps to reduce the risk and time taken to recover from potential future outages.

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