From the course: Putting ITIL® into Practice: Problem Management Techniques
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Where to use it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Where to use it
- [Voiceover] Use brainstorming when you need to generate a lot of ideas quickly where allowing creativity and building on others' ideas is needed, for example, to break a team out of a thinking rut. Use it where involving all and ensuring a few don't dominate is important, and where you need to focus the team on a joint mission. There's no better technique when time and ideas are in short supply. And using categories in brainstorming like ITIL's 4 P's can help generate even more ideas by directing thinking into different areas which tends to uncover ideas that otherwise would remain hidden. In situations where the creativity of the team needs to be harnessed, especially where the team is in a thinking rut, brainstorming is an ideal way to generate fresh ideas. Brainstorming's also an ideal vehicle to enable people to build on each other's ideas, pre-empting a situation where ideas are hatched in isolation and time and energy are spent advocating for competing ideas rather than coming…
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