From the course: Putting ITIL® into Practice: Problem Management Techniques
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Where to use it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Where to use it
- [Voiceover] Use Component Failure Impact Analysis when designing and improving IT services. To ensure you get the biggest bang for your buck for resources spent on hardening the service so it stays up and running. And if it goes down, you can get it back up quickly. Use it to understand the components of your service and to make choices as to the level of failure to provide or improve for each. Not all IT services are mission critical and typically, we don't have unlimited funds so it makes sense to match the level of redundancy and resilience we build into IT services and the associated costs to the criticality of the service. Component Failure Impact Analysis tables used along with fault trees are an excellent way to quickly isolate faults in a reactive problem management situation. The former model's components and the impact on the overall service, should they fail. The latter, how a chain of fault conditions in a service relates. Both provide useful insight when…
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