From the course: Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
Join today to access over 22,600 courses taught by industry experts.
AMA: Ask me anything about troubleshooting computers, part 1
From the course: Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
AMA: Ask me anything about troubleshooting computers, part 1
- I wanted to take some time to hear from you and answer questions you might have on IT fundamentals or computer literacy. So that's why we put together these Ask Me Anything episodes. My friend Erin is going to ask questions about stuff in this chapter for viewers like you. I also want to hear from you as well. My email is at the end of the episode. Ask me anything. - So my grandpa always calls me and tells me his email isn't working. - Great, that's your grandpa? - Yeah, of course. How do I help him troubleshoot that? - Good question. There can be so many different things that happen with email or many things that go wrong on a computer that you need to ask him specific questions, right? So, by trying to get him to nail down what he's trying to do and what the machine is doing or not doing in response to his actions is a way for you to decide whether it's a network connectivity issue, a user action activity that's not happening right. It could be that what shows up on the screen…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.