From the course: IT Service Management: ISO20000

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Exam tips

Exam tips

From the course: IT Service Management: ISO20000

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Exam tips

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OK, you've completed the information. You've gone through the videos. You've completed the various exercises. And, with a little bit of maybe outside study, you're well on your way to sitting the actual Foundation exam. So where do you get that exam? Well, first location is you can contact Interface directly. The contact details are here for you. And, speak to a sales team member about procuring a voucher to sit the exam. Now you need to know, what do I actually really need to know to be successful on this exam. So, what do you need to know? We've talked about a lot of different topics over this series of videos, and what we're showing you here is from the prep guide for the course. And it's telling you the percentage or weight of information on the exam itself. You need to know general IT service management information, what's quality, what's a service, what's a process, the quality frameworks that we've talked about. And it's 15% of the total exam. You also need to know about the…

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