From the course: IT Service Management: ISO20000

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

Review: Exercise one

Review: Exercise one

From the course: IT Service Management: ISO20000

Start my 1-month free trial

Review: Exercise one

“

- Okay, hopefully you've had a chance to do that first assigned exercise, ITSM and Failure, and that, as you listen to this, you have a solution that you've worked on. Remember in column one, listing, consider and list causes of service failure. Column two, list ways organizations manage failure, and column three, what could be learned from a review of failure? Hopefully, you've come up with six to ten items for each column, or somewhere close to that, and that you've spent a little bit of time looking at what you found, or what you listed in column three. Now, I realize that we've given you the answers in that handout in your student manual, but I do wanna go over this, for the very specific reason, to make sure that you do see what is in column three, okay? So, let's go ahead and look at some potential answers here. Cause of failure, now, if they could be a ton of causes, malicious acts, somebody's gotten fired, they've left a little time bomb in the system that six months later, it…

Contents