From the course: IT Service Management: ISO20000
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Review: Exercise two
- Okay. Hopefully, you've taken a little bit of time to do this exercise, jot down some ideas, as you are now an entrepreneur and you've opened up a sandwich shop. Now, in this activity, you had lots of hints of what you should perhaps have in place and consider based on ISO 20000. Hopefully, you have a document there. Let's think about what you could have come up with. I've created a list of my own. Of course there are answers in your handout packet. But let's just look at some of these lists, or this list. I've kept it more towards the 20000 terms than anything else. First of all, what's the scope? Who are your customers? Where are you going to locate your sandwich shop? What are you going to provide, right? Next one is, what services are you going to provide? Are you just going to provide sandwiches? Are you going to provide salad? Are you going to provide chips, whatever it might be? What policies do you have in place? What's my service management policy? Do I have a policy how…
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