From the course: CompTIA IT Fundamentals (FC0-U61) Cert Prep 3: Computer Maintenance and Troubleshooting, Databases, and Programming

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AMA: Ask me anything about computers, part 1

AMA: Ask me anything about computers, part 1

- I wanted to take some time to hear from you and answer questions you might have on IT fundamentals or computer literacy so that's why we put together these "Ask Me Anything" episodes. My friend Erin is going to ask questions about stuff in this chapter from viewers like you. I also want to hear from you as well. My email is at the end of the episode. Ask me anything. - So my grandpa always calls me and tells me his email isn't working-- - Great, helping grandpa? - Yeah of course. How do I help him troubleshoot that? - That's a good question. There can be so many different things that happen with email or many things that go wrong on the computer that you need to ask him specific questions, right. So by trying to get him to nail down what he's trying to do and what the machine is doing or not doing in response to his actions is a way for you to decide whether it's a network connectivity issue, a user action activity…

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