From the course: Critical Communications for IT
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The CCC model levers layer
From the course: Critical Communications for IT
The CCC model levers layer
- [Instructor] Force field analysis is a general approach to identifying things you could do to improve where you stand relative to an indicator of capability. It helps you identify obstacles to remove or reduce, enablers you can add or amplify. Another approach to closing gaps is to adapt and adopt a best practice. Once you've identified some improvements, there are two ways to apply them. The first is to make improvements in agile sprints, the second, is to practice or drill on a key moment of truth like a press conference. Force field analysis is great because of its simplicity. With it you can brainstorm out a list of things you could do to remove and reduce barriers and add an amplifier enables for anything, and in the case of critical communications, the target would be an indicator or a set of indicators. Then you can prioritize those actions based on effort and payback and feed the highest value actions into your…
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Contents
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Critical Communication Capability model overview4m 1s
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The CCC model results areas, phases, and resources layers4m 8s
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The CCC model levers layer4m 10s
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The CCC model engagement approaches and the six Cs of communication3m 1s
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Critical situations through the lens of the CCC model1m 41s
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