From the course: IT Service Desk: Service Management
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Change inputs and outputs
From the course: IT Service Desk: Service Management
Change inputs and outputs
- The purpose of change management control is to cultivate more change faster at lower risk and to increase the competitive advantage for the business. The goal is to move the business change and improvements in support of the organization's strategic goals and objectives. Change management is at the heart of service management due to all the practices that it interfaces with. Change impacts the entire framework of service management. Transition planning and support is about the holistic view of how resources are allocated to changes. There are many changes in different stages of transition planning. And support is about coordinating these finite resources to meet the best outcomes. Release and deployment is the planning and implementation of changes so they can contribute to the organizational goals and objectives. This includes the planning, build and test and deployment of the release, which is where changes are deployed…
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