From the course: IT Service Desk: Service Management
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Change management practices
From the course: IT Service Desk: Service Management
Change management practices
- We are going to start with change control. First, let's define a change. The addition, modification, or removal of anything that could have a direct, or indirect impact on services. The purpose of the change control practice is to maximize the number of successful service and product changes by making sure that risks are assessed and authorized. And by managing the change schedule. Change control is different from organizational change management. Change control is focused on changes to products and services. This part of digital transformation, organizational change management, is a general management practice focused on organizational initiatives and people aspects. Change control is a part of a value stream that ensures changes are effectively released and deployed, and to meet stakeholder expectations. Change control practice ensures that services and their components are controlled and meet the…
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