From the course: IT Service Desk: Service Management
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Change relationships
From the course: IT Service Desk: Service Management
Change relationships
- Now let's look at planning and approval. This is where complex changes are completed, as well as decisions about resources needed and how to allocate them. As part of the overall change coordination, the change schedule is updated in this step. Planning and approval are part of the change review and acceptance, making certain that financial, business, and technical reviews have been assessed holistically and completely. Once component of planning that is often overlooked is remediation planning. If the change is not deployed successfully, how will the production system be returned to the last working state? Remediation planning must be part of the financial business, and technical approval step, as well as business continuity may be invoked, in some cases, for failed deployment. The appropriate change authority must approve the remediation plan, while understanding the cost of the risk. Change planning and approval…
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