From the course: Cisco Certified CyberOps Associate (200-201) Cert Prep: 1 Security Concepts

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Employing runbook automation

Employing runbook automation

From the course: Cisco Certified CyberOps Associate (200-201) Cert Prep: 1 Security Concepts

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Employing runbook automation

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- [Instructor] A runbook is the set of guidelines for handling different tasks. When set up correctly, the runbook can interact with many types of objects in the infrastructure, such as applications, databases, and hardware. The runbook includes documentation on new procedures or systems or even specialized documentation that is written for a team, specific use case, or even a proprietary system. So where do we get the information for the runbook? Well, let's go back to the 90s where ticketing systems first became popular. I'm at this website where you can learn a little bit more about IT ticketing systems. We used the ticketing system to enter help desk calls, but at the same time, we built an answer book that was used when we solved a problem. For example, I'm working at the help desk, and I have a client calling because their printer is having problems keeping up with demand. So I searched for Acme printer model 3240,…

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