From the course: Critical Communications for IT

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Resource capability indicators and optional self-assessment walk-through: Response indicators

Resource capability indicators and optional self-assessment walk-through: Response indicators

From the course: Critical Communications for IT

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Resource capability indicators and optional self-assessment walk-through: Response indicators

- [Instructor] Now we move to indicators in the phase where we respond to critical situations, starting with some people indicators focused on roles, relationships, and skills. Here are some more response phase indicators of people capability. Note the emphasis on data protection. And here are some additional people indicators of capability in the response phase. Can you think of an instance when complacency's sat in after an organization's initial response to an incident, leading to poor execution of its ongoing response? This first bullet point is key. Just because information exists doesn't mean it's flowing to the right people and in a time to make a difference. Now here are some indicators for the response phase of the process capability. The first two are key in that there may be any laws that constrain our actions and dictate the timing and content of our communications, and there also may be legal considerations to…

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