From the course: IT Service Desk: Service Management

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Service catalog strategies

Service catalog strategies

From the course: IT Service Desk: Service Management

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Service catalog strategies

- Service and support leaders must define and document the services they provide. This is achieved through the creation of a service catalog. A service catalog is a component of the service portfolio that outlines IT services. It's a comprehensive repository of all the services and solutions provided. It contains information about the types of services available, the cost of services, who to contact, and how to procure the service. The purpose of a service catalog is to define the scope of what is supported, or not supported by the organization. It facilitates the sale and delivery of services, helps set stakeholder expectations, markets and promotes the value of services to the business. A service catalog is necessary to communicate and market the value of supports in our services. This is managed via a service catalog management practice. Which is the practice of providing a single complete source of information…

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